TTeamHubby Doek Works

TeamHub Lifecycle Policy

Version 1.0 Effective: 7 November 2026 Last updated: 7 November 2026

This Policy is issued by Doek Works, a sole proprietorship (eenmanszaak) established at Elzenlaan 21, 9422 ES Smilde, The Netherlands, registered with the Dutch Chamber of Commerce under number 42169291, VAT identification number NL002993406B05 (the "Licensor").

1. Scope and status

This Policy sets out which TeamHub releases are maintained, for how long, against which Nextcloud versions, and how a maintained release is obtained. It is referred to in article 1.5 of the TeamHub Commercial Licence and Support Agreement and ranks below that Agreement and the General Terms in the order of precedence stated there.

Nothing in this Policy restricts rights granted under the GNU Affero General Public License version 3.0, which independently governs use of TeamHub.

2. Two tracks

Licensor maintains two release tracks.

The Current track is the ordinary release stream. It receives new features, improvements, defect fixes and security fixes. It is published through the Nextcloud App Store.

The LTS track is a designated release that receives security and defect fixes for a fixed period without receiving new features. It is published through the Support Portal and is available to holders of an LTS Support Contract or of any current Licence.

The designated LTS release, the Nextcloud versions it is maintained against, and its end-of-support date are published on the dashboard of the Support Portal and are the operational reference.

3. The Current track

The Current track supports the two most recent Nextcloud major versions, in accordance with article 10.1 of the Commercial Licence and Support Agreement, subject to technical feasibility and a reasonable transition period.

An Instance on the Current track is expected to upgrade TeamHub as new releases appear, and to upgrade in order to remain within the supported Nextcloud versions.

4. The LTS track

Licensor designates one LTS release each calendar year. The designation is announced in the Support Portal and in the release notes of the designated release.

A designated LTS release is maintained for twenty-four months from its designation. During that period it receives:

A designated LTS release does not receive new features, new modules or behavioural changes. That is the purpose of the track: an Instance can stay on it without its interface or behaviour changing.

Patch releases on the LTS track carry a fourth version component and are published in the Support Portal.

5. Nextcloud version coverage on the LTS track

This article resolves the relationship between a twenty-four month LTS period and article 10.1 of the Commercial Licence and Support Agreement, which commits Licensor to the two most recent Nextcloud major versions.

At designation, an LTS release names the Nextcloud major versions it is maintained against. Those are the versions supported under article 10.1 at that moment.

For as long as a named Nextcloud major version remains within the two most recent Nextcloud major versions, the designated LTS release receives security fixes, material defect fixes and compatibility fixes on that Nextcloud version.

Once a named Nextcloud major version falls outside the two most recent Nextcloud major versions, the designated LTS release continues to receive security fixes only on that Nextcloud version, for the remainder of its twenty-four months. Defect and compatibility work on that combination is then available only as separately quoted work.

Licensor does not undertake to make a designated LTS release run on a Nextcloud major version released after its designation. An Instance that upgrades Nextcloud beyond the coverage named at designation moves to the Current track in practice, and should plan a TeamHub upgrade with it.

The Support Portal publishes, for the designated LTS release, the Nextcloud major versions in each of these two states. That table is the operational reference.

6. How a maintained release is obtained

The Current track is obtained from the Nextcloud App Store.

The LTS track is obtained from the Support Portal. The Nextcloud App Store serves the most recent release compatible with an Instance and cannot serve an earlier designated release to an Instance that is compatible with a later one. The LTS release and its patch releases are therefore published as downloads in the Support Portal, available to signed-in holders of an LTS Support Contract or of any current Licence.

Installation and upgrade remain the Licensee's responsibility, and article 10.2 of the Commercial Licence and Support Agreement applies to deployment and testing in full, including on the LTS track.

7. What an LTS Support Contract is

An LTS Support Contract entitles the holder to access the LTS track for the Instance named in the Order: the designated release, its patch releases, the published lifecycle dates, security advisories, and a support channel under the Support Policy.

Every current Licence carries LTS track access at no additional charge, so an LTS Support Contract is that same access held without a Licence.

An LTS Support Contract does not include a Licence Key. It therefore does not activate Commercial Features and does not enable quiet mode. Those remain Licence entitlements under articles 3.3 and 4 of the Commercial Licence and Support Agreement. An LTS Support Contract may be held on its own, or alongside a Licence where the Order so states.

Because no Licence Key is issued, nothing in a TeamHub installation enforces an LTS Support Contract, and nothing is disabled when one ends.

What the contract buys is continued access to future fixes, not the right to run the software. That right comes from the AGPL-3.0 and is unaffected. When an LTS Support Contract ends, Support Portal access for that Instance ends, and subsequent patch releases on the LTS track are no longer available to the holder. A release already obtained may continue to be used indefinitely under the AGPL-3.0.

8. End of support

Licensor publishes the end-of-support date of a designated LTS release at designation, and notifies the holder in advance of that date in accordance with the Support Policy.

After the end-of-support date, a release receives no further fixes of any kind. Article 11.4 of the TeamHub Partner Agreement applies equally to direct customers: a release outside the two tracks is not supported, and a very old or heavily modified installation may first need to be upgraded before it can be supported.

9. Terms

An LTS Support Contract runs for twenty-four months, matching the maintenance period of the designated release, and is invoiced annually unless the Order states otherwise. A thirty-six month term is available where the Order so states.

Nothing renews automatically. Article 13.1 of the Commercial Licence and Support Agreement applies.

10. Changes

Licensor may issue a revised version of this Policy. The version in force when an Order is accepted applies for that Licence Period, in accordance with article 20 of the Commercial Licence and Support Agreement. A revised version applies only to new Orders or new Licence Periods unless expressly agreed or required by mandatory law.

A designation already made, and the end-of-support date already published for it, are not shortened by a revised version of this Policy.

11. Contact

Doek Works Elzenlaan 21 9422 ES Smilde The Netherlands

Dutch Chamber of Commerce: 42169291 VAT identification number: NL002993406B05 Support: support@doekworks.eu Support Portal: https://portal.doekworks.eu General: info@doekworks.eu

Document URL: https://doekworks.eu/docs/lifecycle-policy.php?lang=en