TeamHub Commercial Licence and Support Agreement

Version 1.1 Effective: 7 November 2026 Last updated: 7 November 2026

Parties

This Agreement is entered into between Doek Works, a sole proprietorship (eenmanszaak) established at Elzenlaan 21, 9422 ES Smilde, The Netherlands, registered with the Dutch Chamber of Commerce under number 42169291, VAT identification number NL002993406B05, represented by Jantinus Doek, Owner (the “Licensor”), and the business customer identified in the applicable Order (the “Licensee”).

Plain-language summary

1. TeamHub is distributed under the GNU Affero General Public License version 3.0 (AGPL-3.0).
2. A commercial subscription provides an official Licence Key, commercial support, maintenance, quiet mode and priority consideration of feedback.
3. A Licence Key is bound to one Nextcloud Instance UUID and contains the permitted Seat capacity and Licence Period.
4. A Licence Key is always validated locally. A metered Licence additionally reports its Seat count to Licensor on the schedule stated in the Order. A banded Licence makes no outbound call of any kind.
5. A production subscription includes a separate non-production key for testing.
6. Licensee must test updates in the non-production environment before production deployment.
7. Commercial subscriptions do not renew automatically.
8. Expiry does not delete data or affect AGPL-3.0 rights.

1. Scope and acceptance

1.1

This Agreement governs TeamHub commercial subscriptions, official Licence Keys, Commercial Features, support, maintenance, quiet mode and roadmap participation.

1.2

TeamHub is distributed under the AGPL-3.0. Installing or using TeamHub under the AGPL-3.0 does not by itself create a commercial relationship with Licensor.

1.3

Commercial subscriptions are offered only to organisations and natural persons acting in the course of a profession or business, not to consumers.

1.4

Licensee accepts this Agreement through an online order, accepted quotation, signed Order, written purchase instruction or another express method offered by Licensor.

1.5

The General Terms and Conditions at https://doekworks.eu/docs/general-terms-and-conditions.php?lang=en apply. In case of conflict, the Order prevails, followed by this Agreement, the General Terms, the Support Policy at https://doekworks.eu/docs/support-policy.php?lang=en and the Lifecycle Policy at https://doekworks.eu/docs/lifecycle-policy.php?lang=en, and other documentation. The AGPL-3.0 independently governs rights granted under that licence.

2. Definitions

Commercial Features

Functionality present in the official AGPL-3.0 distribution that is technically activated in an official installation by a valid Licence Key.

Commercial Subscription

The paid relationship under which Licensor supplies an official Licence Key, support, maintenance and other commercial entitlements.

Grace Period

The fourteen days immediately following expiry of a paid Licence Period. Trials have no Grace Period.

Instance

One Nextcloud installation identified by its unique Nextcloud instanceid or Instance UUID.

Licence Key

A digitally signed key issued for one Instance, containing or determining the Instance UUID, Seat capacity, subscription type, start date and expiry date.

Non-production Instance

An Instance used only for testing, acceptance, staging, development or disaster-recovery testing, not ordinary production.

Seat

One unique active Nextcloud account that is a member of at least one Team. Membership of multiple Teams counts once. Guest, federated, external, service, shared, bot and automation accounts count when they are Team members. Disabled and permanently deleted accounts do not count.

LTS Support Contract

A contract entitling the holder to the long-term supported release track for one Instance, as set out in the Lifecycle Policy. An LTS Support Contract carries no Licence Key and activates no Commercial Features.

Service Request

A single request for assistance about one subject, as defined in the Support Policy.

Support Level

Included, Supported or Priority, as set out in the Support Policy and stated in the Order.

Trial

A temporary Licence Key issued without charge for evaluation.

3. AGPL-3.0 relationship

3.1

The Software, including functionality technically activated by a Licence Key, is distributed under the AGPL-3.0.

3.2

Any person may use, study, modify and distribute TeamHub in accordance with the AGPL-3.0. A commercial subscription is not required to exercise those rights.

3.3

The commercial subscription supplies an official Licence Key, supported activation, support, maintenance, quiet mode, licence administration and priority consideration of feedback. It does not restrict AGPL-3.0 rights.

3.4

Instance, Seat and Licence Period restrictions apply to the official Licence Key and commercial entitlements, not to separate use under the AGPL-3.0.

4. Commercial entitlements

4.1

During the Licence Period, Licensee receives supported activation of the Commercial Features, quiet mode, support and maintenance, and priority consideration of bug reports, operational feedback and feature requests.

4.2 Quiet mode

Quiet mode disables promotional maintainer messages, optional feedback requests, optional promotional branding and usage telemetry. Security notices, compatibility warnings, licence status, legally required attribution and necessary documentation links may remain visible.

4.3

Starter, Business and Enterprise provide the same Commercial Features and the same quiet mode unless the Order states otherwise, and differ in Seat capacity and pricing. They do not necessarily provide the same support entitlement: the Support Level stated in the Order determines response targets and Service Request volumes, as set out in the Support Policy. Every paid plan includes the Included level.

4.4

Licensor retains final responsibility for the roadmap and does not guarantee acceptance, implementation or delivery dates for a request. Only separately agreed custom development creates a binding development obligation.

5. Licence Keys and Instances

5.1

Each production Instance requires its own Licence Key and subscription. The key may be used only on the Instance for which it was issued and up to its Seat capacity.

5.2

Each subscription includes one separate Non-production Licence Key with the same or a lower Seat capacity and the same expiry date. It may not be used as a second production environment and creates no separate support entitlement.

5.3

A hosting or service provider may administer the key only on Licensee's behalf and acquires no independent rights.

5.4

Licence Keys must not be published, sold, sublicensed, forged, altered or used for another customer or Instance.

6. Plans and Seats

6.1

The plans are Starter up to 50 Seats, Business up to 100 Seats, and Enterprise above 100 Seats.

6.2

Enterprise Licence Keys are technically issued in increments of 50 Seats. If 215 Seats are required, the key may permit up to 250 Seats. The Order determines the commercial quantity and price.

6.3

Licensee is responsible for monitoring Seat use. Licensor does not remotely monitor the customer Instance.

6.4 Add-ons

Additional Seats are purchased in increments of 50 for the remainder of the current Licence Period. Licensor issues a replacement key with the increased capacity and the original expiry date. The previous key is superseded.

7. Local validation and modified installations

7.1

Licence validation occurs locally using Licensor's public key. TeamHub does not contact Licensor to validate, renew, count Seats or report compliance.

7.2

A modification does not automatically end support. If an issue may relate to a modification, Licensor may require reproduction on an official, unmodified, supported release.

7.3

Licensor need not support customer modifications, issues caused by them, issues not reproducible on an official release, or modifications that bypass the official Licence Key mechanism.

8. Migration

A replacement Licence Key for a new Instance UUID may be issued without an additional licence fee for the remaining Licence Period. Old and replacement keys may overlap for up to fourteen days solely for migration. Thereafter the old key must be removed and the old Instance must cease commercial production use.

9. Support

9.1

Support is provided for all paid plans during the Licence Period, through the Support Portal at https://portal.doekworks.eu and through support@doekworks.eu. A request sent by e-mail is recorded in the Support Portal on receipt.

9.2

Response targets depend on the Support Level stated in the Order and are set out in the Support Policy. Where the Order states no Support Level, the Included level applies, which carries no response target and accepts Defect Reports on a triaged basis. Licensor uses commercially reasonable efforts to meet a response target. A response target applies to the first substantive response and is not a resolution guarantee or SLA.

9.3

Support covers TeamHub diagnosis, defects in supported official releases, compatibility with supported Nextcloud versions, TeamHub integration code and Licence Key administration.

9.4

Support excludes general Nextcloud administration, hosting and infrastructure, third-party defects, custom development, training, migration, on-site assistance, unsupported versions and exclusions under article 7.

9.5

Service Request volumes, what counts as one Service Request, Business Hours, published absence and the treatment of an exhausted allowance are set out in the Support Policy. Defect Reports are accepted under every Support Level and are not charged against a Service Request allowance.

10. Updates, testing and supported versions

10.1

Updates released during the Licence Period are included. Licensor maintains two release tracks, the Current track and the LTS track, as set out in the Lifecycle Policy. On the Current track Licensor supports the two most recent Nextcloud major versions, subject to technical feasibility and a reasonable transition period. On the LTS track the Nextcloud version coverage of a designated release is set out in article 5 of the Lifecycle Policy, which may reduce to security fixes only once a named Nextcloud major version falls outside the two most recent major versions.

10.2 Production deployment and testing

Before production deployment, Licensee shall review release notes and compatibility information, verify backups, install and test the update in a representative Non-production Instance, confirm that Nextcloud exits maintenance mode, review relevant logs, test principal TeamHub functionality and dependent applications, and establish a rollback or recovery procedure.

Licensee shall deploy to production only after the update has completed successfully in non-production and the tested functionality operates as expected.

10.3

Licensee controls production timing, maintenance windows, personnel, backups and recovery. Unless agreed otherwise, Licensor does not perform or supervise production deployment.

10.4

For urgent security updates, Licensee shall test as far as reasonably possible and shall use verified backups, monitoring, a maintenance window and a tested recovery procedure.

10.5

Licensor uses commercially reasonable efforts to test official updates, publish appropriate release and compatibility information, investigate material defects, provide a corrected release or workaround where feasible, and communicate known material deployment risks.

10.6 Release tracks and LTS Support Contracts

The Current track is published through the Nextcloud App Store. The LTS track is published through the Support Portal, because the Nextcloud App Store cannot serve an earlier designated release to an Instance that is compatible with a later one.

Access to the LTS track requires either an LTS Support Contract or any current Licence. An LTS Support Contract carries no Licence Key, activates no Commercial Features and does not enable quiet mode. Nothing in a TeamHub installation enforces it, and nothing is disabled when it ends. What it provides is continued access to future fixes on the LTS track, not the right to run the software, which is granted by the AGPL-3.0 and is unaffected.

11. Seat enforcement

11.1

Above 100% of the licensed Seat capacity, administrators receive a warning.

11.2

Above 110%, Commercial Features enter the unlicensed state until Seat use is reduced or a sufficient replacement key is installed. For a 250-Seat key, this occurs from 276 Seats.

11.3

Data is retained and not deleted, but Commercial Features and associated views may be unavailable. AGPL-3.0 functionality remains available. Installing an appropriate key restores access.

12. Fees and payment

Fees are stated in the Order or applicable pricing page, exclude VAT and taxes unless stated otherwise, and are non-refundable except where mandatory law requires otherwise. Starter and Business are paid in advance. Enterprise is payable as stated in the Order, normally within thirty days. The Licence Key is normally issued after payment.

13. Term, expiry and Grace Period

13.1

A subscription begins when the Licence Key is issued and runs for the dates encoded in the key. It does not renew automatically. A new Order, payment and key are required for a new period.

13.2

A paid subscription has a fourteen-day Grace Period. Commercial Features and quiet mode remain active, but commercial support, maintenance and roadmap consultation have ended.

13.3

After the Grace Period, the key is expired and Commercial Features enter the unlicensed state. Data remains stored but may not be visible in the official interface. AGPL-3.0 functionality continues.

14. Trials

Trials are normally valid for thirty days, do not renew or convert automatically, contain no guaranteed response time or SLA, and have no Grace Period. Licensor may limit Trials to one per Instance or organisation and may refuse or discontinue a Trial in case of abuse, misrepresentation, fraud or repeated production use.

15. Licensee responsibilities

Licensee is responsible for installation, configuration, infrastructure security, access management, backups, disaster recovery, testing, lawful use, monitoring Seats and expiry, correct ordering information, qualified production personnel, recovery procedures and prompt mitigation of production disruption.

16. Warranty

TeamHub is provided under the AGPL-3.0 on an “as is” and “as available” basis to the maximum extent permitted by law. Licensor does not warrant uninterrupted or error-free operation, suitability for every purpose or indefinite third-party compatibility. Commercial services are performed with reasonable care and professional skill.

17. Privacy and telemetry

Licensor processes business contact, billing, licence and support data as described in the Privacy Notice at https://doekworks.eu/docs/privacy-notice.php?lang=en.

A commercial Licence Key does not contain TeamHub user identities, messages, files or customer content. Licence validation is local.

Usage telemetry is disabled while a paid Licence Key or Trial is valid and during the paid Grace Period. Community telemetry outside an active commercial relationship is described in the Telemetry Notice at https://doekworks.eu/docs/telemetry-notice.php?lang=en.

18. Termination

Licensor may terminate for a material breach not remedied within fourteen days after written notice. Immediate termination is permitted for intentional key distribution, forgery, knowing use of another customer's key, continued production use of a non-production key after warning, fraud or continued non-payment after reminder.

Following termination, support, maintenance, roadmap consultation and entitlement to replacement, migration, renewal and add-on keys end. Issued offline keys may not be technically revocable, but this does not continue contractual rights. AGPL-3.0 rights remain unaffected.

19. Liability

To the maximum extent permitted by law, Licensor is not liable for indirect, incidental, special or consequential loss, including profit, revenue, savings, goodwill, business interruption, data loss, production downtime or failure of Nextcloud, infrastructure or third-party software.

Aggregate liability is limited to the fees paid or payable under the affected subscription during the twelve months preceding the event, or the shorter period if the subscription existed for less than twelve months.

Licensor is not liable for production damage to the extent caused or increased by Licensee's failure to test, maintain backups, follow release information, use a maintenance window, maintain a recovery procedure, follow reasonable instructions or mitigate loss. Direct production deployment without the required testing is at Licensee's operational risk.

Limitations do not apply where liability cannot legally be excluded, including intent or deliberate recklessness where applicable under Dutch law.

20. Changes

The version accepted with the Order applies for that Licence Period. Revised versions apply only to new Orders or new Licence Periods unless expressly agreed or required by mandatory law.

21. General provisions

The Order, this Agreement and the General Terms form the commercial agreement. Customer terms are rejected unless accepted in writing. Dutch law applies. Disputes are submitted to the competent court of the District Court of Northern Netherlands, location Assen, unless mandatory law provides otherwise. The English version prevails over translations.

Licensor contact

Doek Works Elzenlaan 21 9422 ES Smilde The Netherlands

Dutch Chamber of Commerce: 42169291 VAT identification number: NL002993406B05 Owner: Jantinus Doek

Email: info@doekworks.eu Support: support@doekworks.eu Legal and privacy notices: privacy@doekworks.eu Website: https://doekworks.eu

Document URL: https://doekworks.eu/docs/commercial-licence-and-support-agreement.php?lang=en